so less then 2 months ago i bought a new imac, and last week the harddrive failed, so i brought it in to the apple store monday. they said the only thing they can do is replace the harddrive, but i was pissed, and i wished it had really broken so i could get a brand new one. then they called me to say it was ready for pickup. i go there tonight and the guy turns it on to show me its now working, but since its a new harddrive i would have to start from scratch and enter everything. so at that point i didnt see the desktop to know what OS was installed, i just assumed it was the newest one. so the apple guy turns it off and goes to place the imac into the box and drops it straight down into the box with a really loud bang. he brings it back out all apologetic, and inspects it and he seems to think its ok, because the corner fell directly onto the styrofoam. but i was pissed, and getting more pissed. i kept saying ‘thats a problem’ but he tried to assure me that that shouldnt do anything to the computer. he goes to turn it on again to run a diagnosis and then i had to enter all my info in at that point, it was after that that i realized they didnt even install the newest OS, they had the old one (snow leopard) installed. not lion! i was getting more and more pissed. and the guy could tell, he was all apologetic and said how that that was unacceptable. then hes like we are going to install the new OS now. that i should go to the food court and in 45 minutes itll be ready. i was so overwhelmed with everything that had just happened, and so pissed i knew if i stuck around i would lose my shit, so i said fine and left. i was wandering around the food court for 10 mins or so (of course its dec 22 & the mall is in crazy christmas time insanity) but i was able to calm down and went back in and this time spoke directly with the manager. i said i didnt have time to wait all that time for them to reinstall the new OS, and explained everything that had happened with this damn computer, that was hardly 2 months old at that point. the hardrive failed, theres some kind of clicking noise near the optical drive, this guy drops it, then they installed the wrong OS. it was ridiculous, and i told him i was not at all happy. so the manager went into the back to talk to the guy who helped me and both came out to tell me that they were going to give me a brand new imac right there, right now, as long as the one i bought wasnt a custom install, which it wasnt. he looked up my original purchase and had another one in their stock exactly like my original purchase. so i walked out of there with a brand new imac.
merry christmas from apple